Thank you for supporting Pelham Music Festival through our online store!
As a small non-profit dedicated to putting on this annual event, our online store is an important revenue stream as registration and ticket sales only cover about half our costs.
INTRODUCTION
We do not hold any of these products in stock. Everything we sell is “made on demand”, which means it is made especially for you and does not go into production until we receive your order. We do this to use our limited funds responsibly, reduce waste, and avoid the ecological footprint of mass-produced inventory that might never find a home.
CHANGES, CANCELLATIONS, RETURNS
Once a product has gone into production, the order cannot be changed, cancelled or refunded unless we have made an error. [Please refer to Damage and Other Issues below for instructions what to do in that event.] To avoid disappointment, please be sure to double-check the detailed information on each of our product pages, including size charts, before confirming your purchase.
DAMAGE AND OTHER ISSUES
Please inspect your order as soon as you receive it. In the unlikely event that it arrives damaged or defective, or the wrong product was sent, please contact us ASAP (within 30 days max), so we can resolve it promptly.
CONTACT US
If you have any questions about our return and refund policy – or need any other help at all – please reach out to us via our contact form.
We look forward to seeing you at this year’s Pelham Music Festival!